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Frequently Asked Questions

How do I know my transaction will be safe?

Our online shopping cart and security technology ensures the safest and most reliable checkout experience for our customers.

Do I have to pay sales tax?

Our business is located in NC. If your order is from NC you will be charged a sales tax.

Is the machine easy to use?  

Yes.  Basically you plug it in, turn it on. It is ready in about one minute.

How much does the machine weigh?  

Unit specifications are revealed when clicking on the individual machine icons.

Can I change the amount of oxygen that comes out?  

Yes. There is a flow knob that goes from one-half liter per minute to 5 liters or 10 liters per minute or more, depending on the production capacity of the unit.

How much oxygen do the units produce?

All of our units produce 93% – 95% oxygen.

How does it make the oxygen?  

It takes air from the room, filters out the nitrogen and gives you the pure oxygen. The nitrogen is absorbed by the zeolite in canisters inside the machine.

How long will it last? 

It is built to last over 20,000 hours.

Do I need a prescription or health evaluation?   

No, not to buy a machine. My Oxygen Machine, LLC does not provide medical advice. Please seek additional information regarding non-medical uses by visiting our sponsors at OxygenAndHealth.info

What comes with the machine?

For Recreation and Hobby use, you will receive a 50-foot hose, 1 nasal cannula, a humidifier bottle and a manual.

Accessories:

Please see our accessory link. All accessories are obtained through one of our sponsors. We are authorized to offer a $25.00 coupon code MOMOHA25 towards the $35.00 membership fee should you choose to join the Oxygen and Health Association.

What kind of health benefits can it provide?

My Oxygen Machine, LLC does not provide medical advice. Please seek additional information regarding non-medical uses by visiting our sponsors at OxygenAndHealth.info

Can I use the machine with my CPAP/BIPAP?  

Yes, however, My Oxygen Machine, LLC does not provide medical advice. Please seek additional information regarding non-medical uses by visiting our sponsors at OxygenAndHealth.info

Where are you located?   

Charlotte, NC.

Where does the machine ship from?  

The closest distribution center to the customer via FedEx ground or UPS ground. There are several distribution points across the USA.

Estimated time for arrival?  

Within 10 – 14 days depending on national holidays and inclement weather.

Why an O2E2®?  

We stand behind our products. We have the best prices in the country. Many oxygen generators are sold by private parties or small companies that may not withstand the test of time.   We have been in business for over 20 years and refurbished thousands!

What is your return/refund Policy? 

If not satisfied for any reason, the oxygen unit can be returned within 30 days of delivery for refund of purchase price, less $125.00 (Continental USA) and $299.00 (Alaska, Hawaii and Canada) for shipping. Concentrator must be received in good operating condition. You MUST call us for a Return Authorization Number (RAP) and return shipping address.

Contact Us - Click Here

Please feel free to contact us if you have questions about our products, or if you are looking for something specific. Call us today at 704.900.4174 Monday to Friday 10am – 6pm EST or email us at assist@myoxygenmachine.com


We are located at:
1820 Sunhaven Ct.
Charlotte, NC 28262

 
© 2011 My Oxygen Machine LLC. All rights reserved.